Alphabet
Prior to submitting a decline appeal please check the reference material on the Retailer Hub. This provides guidance on what can and cannot be submitted along with the types of supporting information required. 

If you have already appealed a decline and received a decision, please do not re-appeal. 

Incomplete requests, without a valid reason for appealing, will be rejected. 

Please complete all the mandatory fields below with the relevant information and click “Submit”.

Please can you enter the following information:

Please send any additional information to support your appeal request to AppealsAdditional.Info@alphera.co.uk quoting the subject line: Proposal Number/ Customer First & Last Name (i.e.123456789/ Joe Bloggs). Please ensure that this is sent within 30 minutes of submitting the form.
The Underwriting Team aims to respond to appeal requests within 48 hours. Please do not contact/ follow-up/ re-request with the team before this.

Please keep an eye on FAMOS/ Symphonia for the review decision.